Policies

Orders:

Before you checkout, make sure you have selected the accurate size, as well as, entered the correct shipping address and email. The order confirmation/receipt and tracking will be sent to that email!

Shipment:

Once the order is shipped to you, you will receive a tracking number with provided updates and therefore, I am no longer responsible nor liable for the item.

If you have entered the wrong address, we do not take responsibility, however, if you reach out before shipment with the correct address, I will try my best to correct it and ship to the new address! 

Returns/Refunds:

Please be sure to select your unique jewelry piece and size with care, as we do not take returns or refunds as each stone/seaglass piece are unique. Due to this, we do not offer any exchanges or refunds.

If you need help with ring sizes, there are several helpful online aids including this one: 

https://www.realsimple.com/beauty-fashion/shoes-accessories/jewelry/how-to-measure-ring-size

However, if a piece is found to be "faulty", I will gladly fix the item, given we have had an email correspondence verifying the item is faulty and it is shipped to the address provided in said emails within 14 days of original delivery. Because it would be your responsibility until it arrives back to me, I advise proof of postage and tracking to ensure your protection! If I find the "faulty" item "unfixable", I will issue a refund for the the item and all postage.

Additionally, we do not refund for items that might become lost or stolen. This is an occurrence where you would reach out to your local post office and proceed with filing a claim. I am just as unaware of the items’ whereabouts as you, as I just make the jewelry, I do not deliver it.

If you would like to re-purchase a piece, please reach out to me so we can discuss further as it is highly dependent on if the original purchased item was a one-off, made-to-order, or no longer available.

Note: The chains that necklace pendants come on are dainty. Because of this, we advise you wear them with caution & consider refraining from wearing them during physical activities (running, if you toss and turn during sleep, etc.)! 

For any other questions and/or concerns, please reach out to me via email (cheyenneautumnjewelry@gmail.com) and I will respond as soon as I can!